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Kakamega County Water and Sanitation Company (KACWASCO) is a County Corporation incorporated under the Company Act (Cap 486).  Kakamega County took over provision of water and sanitation services from Lake Victoria North Water Services Board (LVNWSB) from 1st July 2016, following the separation of the joint operations of the water supplies between Kakamega and Busia Counties; in line with the Constitution of Kenya 2010, that mandates provision of water and sanitation services to County Governments.

The population served with clean, quality and enough water in Kakamega is about 253,983 against current population of 319,266 in the service area. This population is mainly in the urban areas as per Service Provision Agreement (SPA), but the total population of Kakamega County is approximately 2 million.

Kenya’s Vision 2030 for Water and Sanitation is to ensure that improved water and sanitation are available and accessible to all by 2030. Kenya’s Constitution entrenches water as a constitutional right by establishing a right to reasonable standards of sanitation and clean and safe water in adequate quantities. The Water Act 2016 aligns the water sector with the constitution. The Act defines roles and responsibilities in the delivery of water and sanitation services within the devolution framework.

The Kakamega County Integrated Development Plan (CIDP) provides the strategic direction and priorities of Kakamega County. It envisions “A wealthy and vibrant county offering high quality services to its residents”. Provision of quality water and sanitation services are critical to achieving the County’s vision by providing sustainable access to adequate clean and safe water in a clean and secure environment.

To achieve this, KACWASCO has a Strategic Plan aligned to the objectives of the County Integrated Development Plan (CIDP). In order to achieve its vision and realize its mission, KACWASCO will focus to achieve the following Strategic Objectives for the period 2017 – 2021:
• Increased coverage through water and sewerage infrastructure development
• Enhanced operational efficiency and customer service
• Improved financial sustainability
• Strengthened institutional capacity
• Effective corporate governance

CO-OP BANK AC/NO: 01100632410100

KACWASCO Strategic Plan 2017-2022

The core mandate of KACWASCO is derived from Section 78. (1) of the Water Act 2016 which stipulates responsibilities of water service providers as follows:
a) Provision of water services within the area specified in the license; and
b) Development and maintenance of county assets for water service provision.
c) Water Treatment and Distribution; to provide clean and quality water for human consumption
d) Sewerage Treatment; to provide the highest level of sewerage service within our area of service



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Help us Spread the word! #kacwascothecustomersdelight ... See MoreSee Less

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12/Nov/2019 saw KACWASCO kicking off the Customer Profiling, Satisfaction and Experience Survey through an induction and piloting workshop in all our 10 schemes. We appreciate our development partner USAID-KIWASH, Our management and staff, enumerators and consumers. We urge consumers to be wiling to share as much information as they can to help us improve our services from the customer perspective. ... See MoreSee Less

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KACWASCO customer profiling and customer experience and satisfaction survey is set for the 11th to 19th November 2019 in all our 10 schemes across 11 sub-counties. It is this regard that we request you to share the word to all our consumers.

1. The activity is a prerequisite as per WASREB Regulations to be done atleast once after every 2 years
2. The process involves collecting, compiling, evaluating, analysis, report generation and dissemination of results to KACWASCO stakeholders.
3. The survey will capture information on customer demographics, Water Sources and uses, Consumer responsibility, KACWASCO: Service levels, Connection procedures, Billing, Complaint management, communication tools and so on.
4. The information provided will remain confidential and used to generate reports, apply for funding proposals, planning, budgeting and policy making activities etc. towards improving operational efficiencies and credit worthiness of the utility
5. Incase of any queries and clarification, all to reach KACWASCO through its set communication channels.
6 All types of connections will be targeted.

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Meet our Technical Manager Eng. Ogol who is the KACWASCO:Friday Face! He overall oversees all our raw, drinking and waste water operations. Eng. leads from the front with so much passion, smartness and diligence. A big reason why we have been a top 10 water utility in Kenya. We appreciate you sir. ... See MoreSee Less

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On this thankful Thursday join us in appreciating our our Top fan customers of the month i.e. Francis Mulusa Scarlet Kavaya Boniface Lumbasia who have executed their customer responsibilities well with politeness, diligence and brand loyalty. Keep it up and we look forward to serve all our customers better each day as we encourage them to also be free to share with us ideas on improving the customer service experience. ... See MoreSee Less

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