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Kakamega County Water and Sanitation Company (KACWASCO) is a County Corporation incorporated under the Company Act (Cap 486).  Kakamega County took over provision of water and sanitation services from Lake Victoria North Water Services Board (LVNWSB) from 1st July 2016, following the separation of the joint operations of the water supplies between Kakamega and Busia Counties; in line with the Constitution of Kenya 2010, that mandates provision of water and sanitation services to County Governments.

The population served with clean, quality and enough water in Kakamega is about 253,983 against current population of 319,266 in the service area. This population is mainly in the urban areas as per Service Provision Agreement (SPA), but the total population of Kakamega County is approximately 2 million.

Kenya’s Vision 2030 for Water and Sanitation is to ensure that improved water and sanitation are available and accessible to all by 2030. Kenya’s Constitution entrenches water as a constitutional right by establishing a right to reasonable standards of sanitation and clean and safe water in adequate quantities. The Water Act 2016 aligns the water sector with the constitution. The Act defines roles and responsibilities in the delivery of water and sanitation services within the devolution framework.

The Kakamega County Integrated Development Plan (CIDP) provides the strategic direction and priorities of Kakamega County. It envisions “A wealthy and vibrant county offering high quality services to its residents”. Provision of quality water and sanitation services are critical to achieving the County’s vision by providing sustainable access to adequate clean and safe water in a clean and secure environment.

To achieve this, KACWASCO has a Strategic Plan aligned to the objectives of the County Integrated Development Plan (CIDP). In order to achieve its vision and realize its mission, KACWASCO will focus to achieve the following Strategic Objectives for the period 2017 – 2021:
• Increased coverage through water and sewerage infrastructure development
• Enhanced operational efficiency and customer service
• Improved financial sustainability
• Strengthened institutional capacity
• Effective corporate governance

CO-OP BANK AC/NO: 01100632410100

KACWASCO Strategic Plan 2017-2022

The core mandate of KACWASCO is derived from Section 78. (1) of the Water Act 2016 which stipulates responsibilities of water service providers as follows:
a) Provision of water services within the area specified in the license; and
b) Development and maintenance of county assets for water service provision.
c) Water Treatment and Distribution; to provide clean and quality water for human consumption
d) Sewerage Treatment; to provide the highest level of sewerage service within our area of service



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We have hit 1000 LIKES! Thank you all for the brand loyalty. This was one of our targets during the #CustomerServiceWeek2019 (to reach more customers on new connections and social media). We may not reach all our more than 30K connections but here we can learn more about your needs and how to improve our services in real time, you also can learn about our services, engage with us in real time for customer service support and so on. Help us serve you better by keeping it KACWASCO #KACWASCOTheCustomersDelight ... See MoreSee Less

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Did you know that the re-connection fee has been waived for the week towards reducing dormant connections? Our esteemed customers, be like Molly & take advantage of this + our automated,safe,convenient payments modes. T&C applies. Our billing and revenue Clerk, Irene amongst other colleagues will be there to assist you ... See MoreSee Less

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[Photo Credits to WASREB] Our colleague Joab Ouma from the ICT dept. at the WorldBank Urban Water Management Workshop sharing our experiences on matters smart water metering. These meters have supported improve our revenues, overall operational efficiency & reduced customer complaints. ... See MoreSee Less

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Ready to hit markets to engage with customers on their rights&responsibilities. All our staff are equipped with communication for development skills for customer centrism. Stop, Come, Listen, Learn, Implement&share with others. We got goodies for those who know our brand well 😊 ... See MoreSee Less

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KACWASCO celebrating #CustomerServiceWeek2019 in photos. We love you our esteemed customers! Thank you for honoring our invite and coming to celebrate with us. We shared alot, had fun, you won prizes and we shared gifts but most important you pointed to us what to make better. We promise to ensure the #MagicofService continues happening here in KACWASCO. #KACWASCOTheCustomersDelight #LipiaMajiKwaHudumaBora ... See MoreSee Less

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